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Shipping & Returns

TICKETS
We will issue physical tickets for both the UFOGB and associated Retreat this year. These will be posted out to the address you provide upon booking. Should you lose your ticket please get in touch so that we can cancel it and issue a replacement. Tickets will be exchanged for wristbands allowing you entry in and out of the event at any time, whilst the venues are open.

PERSONAL CANCELLATION
Make sure when you book your tickets you can attend the event. Tickets are for personal use only. Once you have booked your ticket we won't be able to cancel or exchange it. If you are no longer able to attend the event, you may re-sell your ticket for the face value of ticket. Any re-sale of tickets must incorporate these terms and conditions. 
Tickets sold or being offered for sale for commercial gain or profit is strictly prohibited and we reserve the right to cancel such tickets without refund and/or refuse entry to the event.

REFUNDS
Where you are due a refund; the refund will be made to the original card used for purchase. This will normally show in your account 14-28 working days from the date of the refund being issued. If the card used has expired or you no longer have the account, we must wait for the refund to be rejected by the issuing bank. This will extend the timescale in getting the refund to you. Only when the refund has been rejected, can we then issue the refund to an alternative card. We may ask you for written confirmation that this new card belongs to you and you agree for the refund to be applied to it; failure to provide this confirmation will mean we cannot process a refund to you.

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